The where's-my-order phone

Support looks after your customers — questions answered, claims filed, issues resolved.

Answers product and order questions from live data, files courier claims and raises replacements — trained on your business, so it sounds like your best person.

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Answers product & order questions Files claims with the courier Raises replacements on the spot

Support — at work Live

Illustrative · the morning's questions, answered — then a damaged pallet made right

The function

The job it owns, exactly.

Every customer question and complaint. Straight from your inbox.

Decides

Answer, act, or escalate. Your rules set the line.

Does

Answers, files claims, raises replacements. From live data.

You get

Customers looked after. Only the hard ones reach you.

Angry customers and compensation asks are held for you — with a reply already drafted.

How it works

Watch it turn a bad delivery around.

One email, handled start to finish — no human in the loop until the log entry.

The email that lands10:17

Dave Pritchard — Pritchard Signs & Print

Pallet arrived damaged — need this sorted

Morning — pallet from order #4712 turned up with a corner crushed. Two boxes of emulsion split. Photos attached. We're printing Thursday — need replacements this week.

What Support doesCLAIM FILED + REPLACEMENT RAISED

Matches the email to order #4712 and its courier consignment
Files the damage claim with the courier — photos attached
Raises a replacement order for the split emulsion
Replies with the new delivery date — you see a log entry, not a problem

Reply — sent automatically

Sorry about that, Dave — the claim is filed with the courier and replacement emulsion is booked to reach you Wednesday. Nothing needed from you; I'll confirm once it's on the van.

Ten minutes after the email landed, the claim was filed and the replacement booked — nobody chased anybody.

Trained on your catalogue + data sheets Live order + tracking data Escalation rules you set Every conversation logged

The benefit

Your day, before and after.

Before — every question finds you

"Where's my order?" — again
Data-sheet questions only you can answer
Courier claims sat in drafts
One complaint eats the afternoon

After — answered before they chase

Order status given, unprompted
Technical answers from the data sheets
Claims filed the same day
You hear about it once — solved

24/7answers nights, weekends, bank holidays

Liveevery answer from real order data

100%of conversations logged, reviewable

Questions

The honest answers.

Does it sound like a bot?

It's trained on your products, your tone and your history, so it reads like your best employee on a good day. We'd still be upfront with customers that it's an AI worker — what they care about is that the answer is right, fast, and actually fixes the thing.

What does it actually know?

Your catalogue, data sheets, prices, and live order and tracking data — plus everything your team has taught the company brain. If it doesn't know, it says so and asks you; it never invents an answer.

When does it hand a conversation to me?

The moment your rules say so — anger, compensation requests, anything outside its confidence. It arrives summarised with a reply drafted, and the customer is told a person is on it.

Can it actually do things — or just reply?

It acts. Filing a courier claim, raising a replacement, updating an order — real actions in your systems, every one logged and reversible.

The fleet

It doesn't work alone.

One of six workers, all thinking from one brain. What one learns, they all know.

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See it on your customers

Book a demo and watch it resolve a real complaint.

Thirty minutes, your real questions — and an honest answer on whether it's the right first hire.

Book a demo →